Frequently asked questions

Enter your tracking ID on our Tracking page or the homepage tracking widget. You'll get real-time updates on location, status, and estimated delivery time.

We offer Air Freight, Ocean Freight (FCL & LCL), Road & Rail, and Warehousing & 3PL solutions. Each mode can be tailored to your specific cargo needs and timeline.

Air freight typically takes 48-72 hours for major global lanes. Ocean freight ranges from 2-6 weeks depending on the route. Road and rail vary by distance and border crossings.

You can book a delivery online through our booking form — you'll get a tracking ID instantly. For custom quotes, contact our team and we'll respond within 60 minutes with a transparent rate and lane options.

Required documents typically include a commercial invoice, packing list, bill of lading or air waybill, and any customs documentation. Our team handles the paperwork for you.

Yes, comprehensive cargo insurance is available on every shipment. We offer various coverage levels to match your cargo value and risk tolerance.

We serve 180+ countries through our owned hubs in 42 countries and a vetted partner network covering the rest of the globe.

Yes, we provide full customs brokerage services including documentation, tariff classification, duty calculation, and clearance facilitation across all major trade lanes.

We maintain a 99.4% on-time delivery rate across all modes. Our SLA-backed delivery windows ensure accountability — if we miss the window, your freight ships free.

Our team is available 24/7 via phone at +1 (800) 555-0142, email at hello@autolinkexpress.com, or through our website contact form. A real human — not a chatbot — will assist you.